Effective from September 2022

Approved by: Chief Executive Officer

At a Glance

Five Good Friends and The Lookout Way are committed to ensuring safe and effective service provision for Members and a safe working environment for workers.   This policy outlines the expectations of the workforce of Five Good Friends and The Lookout Way for incident management.


All workers (employees, Helpers, and contractors), third party partners, and Members within Five Good Friends (FGF) and The Lookout Way (TLW).


To provide workers and stakeholders with an approach to incident management that encourages fast reporting and effective investigation incorporating analysis, corrective actions and continuous improvement.  This will enable FGF and TLW to manage risks to Members and workers, improve the quality of care and services delivered, and ensure a safe working environment.


Policy Statements