Effective from October 2025
Approved by: Chief Executive Officer
All Five Good Friends Members, workers and stakeholders have the opportunity to provide feedback about their service and experience. We will make it easy for any person to provide feedback and base our approach on the principle, ‘Nothing about us without us’.
Five Good Friends is committed to an effective feedback and whistleblower system that supports improved outcomes and experience for individuals, and learning for the organisation. We will ensure that any feedback provided does not compromise the standard of care and support delivered to individuals making a complaint or providing feedback. No individual will experience victimisation, discrimination, or adverse treatment for providing genuine feedback.
When providing information under this policy, you can tell us if you would like it handled as a complaint, feedback, or whistleblowing disclosure.
Complaints and feedback will be handled in accordance with Section 1 of this policy.
Whistleblowing disclosures can be made if you think Five Good Friends has breached it’s obligations under the Aged Care Act, the NDIS Act, or the Corporations Act. You can make a whistleblowing disclosure by following the steps in Section 2 of this policy.
Individuals who make non-genuine, frivolous, or vexatious complaints and whistleblowing disclosures will not qualify for protections under this policy.
This policy relates to all Five Good Friends Members, their key supports, and all Five Good Friends workers, including Associated Provider workers.
The purpose of this policy is to provide our clear position on the management of feedback, complaints, and whistleblowing.